Frequently Asked Questions

Welcome! Here are a few answers to frequent questions, that way you can have a better idea of what's like working with our team.

Weddings

How many years of experience do you have?


Hi! We started Zura on 2012 but it was as part time job, because at that time Zuriel was working as a Producer for a local TV station in San Juan. In 2014, Zuriel decided to go Full time on videos and that's when Raymond came in. Zura Film was created by Zuriel Ramos on the year 2012 and know we're celebrating our 6th anniversary.




What part of the island are you based?


We are located in San Juan, Puerto Rico. A 15 minutes drive from all mayor hotels and venues located at Condado, Old San Juan and Isla Verde.




Do you Travel for Weddings?


Yes! We're willing to travel to any part of the world to capture your story.




How many weddings do you take per day?


We are a team. Each of one of us has the same experience and skills to capture your day as our high quality standards are. Zura Film dosen't work more than two wedding the same day. It will depends on what kind of wedding we have on that day. We offer a variety of packages and services. For example, if we have a small wedding for just 3 to 4 hours of coverage maybe we can add another event to that day but if it's a big event for about 8 to 10 hours, in that particular case we can't and we will just take one event.




Do you have insurance?


Yes! We always have to be prepared and ready for anything.




Do you think I need a Cinematic Experience of my Wedding?


Ask yourself what will happened if theres not video at all. We tend to record all of our happiest moments in life with our phone and cameras. Why will you not record one of the most important ones? Photography is as important as Cinematography is. The BIG difference is that photography just grabs a moment in time but Cinematography can immortalize and experience.




What are your Pricing?


We have develop a few packages based on our years of experiences on what couples are looking for. Our packages start at $1300 up to $4000. It will depend on hours and cameras coverage.




What are your dellivery method?


Depending on what package you choose we send your final product on different methods. We offer online digital delivery, a video gallery of your wedding with password. It will never expire and it will always be on cloud ready to download. You can send it to your family and friends. Here is an example: https://mediazilla.com/up46e46I6 If you choose a package that includes either a DVD or a BluRay copy they will be sent to you via USPS with tracking number.




How many days after the event you deliver?


Our contract guarantees our clients that their final product will be delivered within 75 days after the event. Which are divide as continue: 2 days or so after the event (wedding) you will received a teaser (a small clip of what happened that day), 45 days later you will received the highlight and then before the 75 days you will received your final video. We invite you to see our clients feedback, https://www.weddingwire.com/biz/zura-film-san-juan/9ed3e15a7c6b476e.html




How many people is your staff?


Depending on your package our team is going to be two or three people, no more than that.




Do you like too pose couples?


No. This is video! I don't like to pose couple those are shots for the photography. We like to film the moment as much natural as posible.




Do you have Photography packages?


Yes, but only commercial photography. Our passion is cinematography.




Do you have VIDEO + PHOTOGRAPHY packages?


No, we don't offer both packages. We believe that in order to have different experience and full commitment to their work video and photography must be separated vendors.




How do you decide what to edit of a Wedding video?


In order to decide what goes or not on their wedding video we give to couples a questtionarie. In there you can write us details, music, people and instructions that you want to emphasize to us in order to capture your perfect day.




What is cinematic wedding video style?


Cinematic style is for the video editing process. It means than rather from a traditional video editing, which videos where made with a simple editing by just putting videos together, we elaborate with a storytelling process, transitions, colors corrections, lights effects and music effects.




HD Digital format- Is that for both Main and Summary?


Yes. Both!




Main feature video- What determines a 45 minute video to a 60 minute video?


What determines is the package you choose. Also in a 60 minutes version you will get of every part of the wedding, getting ready part, ceremony and party.




What's included in the Highlight version?


A highlight or a short version is small video which summarize the entire wedding day. The duration of this clip will depend on the package you choose or version. If you want any special detail to be in a summary you can write in the questionnaire you will be given once we star the contract process.




What is your contact procedure Deposit?


Once you let us know you want to book with us we will send you the Terms & Conditions document. We require a 50% deposit of the total and the other part the day of the wedding.
You can do the payment through:

- Venmo (Recommended)
- Cash
- Money Order - Check - Paypal (For Paypal there is a 2.9% transaction fee)
- Ath Movil (Puerto Rico clients)

Once we received the documents and the payment we will send you a receipt. The documents are not official until we received a payment.

We will like to schedule a phone call or video chat so we can see each other and meet before the wedding. I don't want to be a complete stranger that day.





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